Common Questions

Starter orders: up to 48 hours. Pro bundle: 24 hours per batch. Agency: 12-hour priority queue with a dedicated manager. Rush delivery (6H) is available as a paid add-on for any plan.

After placing your order you'll receive a brief form via email. Fill in your brand details, style preferences, platform, target audience, and any reference videos. The more detail you provide, the better the result.

We deliver MP4 (H.264 and HEVC). Starter: 1080p. Pro and Agency: 4K Ultra HD. All aspect ratios — 9:16, 1:1, and 16:9 — are included from Pro upward at no extra charge.

Yes — the Agency plan covers 15 videos per order. For recurring bulk needs (30+ per month), contact us for a custom enterprise arrangement with dedicated support and discounted rates.

Starter: 2 revision rounds. Pro and Agency: unlimited revisions until you're 100% satisfied. We don't close an order until you give us the green light.

No problem — just tell us what to change and we'll revise it. Be as specific as possible (timing, tone, colour, pacing) to get exactly what you're after. We iterate until it's right.

Absolutely. Send your brand kit — colours, fonts, logos, tone-of-voice guide — with your brief. We store it internally so every future order you place is automatically on-brand.

Yes. Pro and Agency plans include full commercial licensing — use your videos in paid ads, on your website, social media, TV, and anywhere else. Starter plan videos are for organic/personal use only. Upgrade with the Commercial License add-on ($29) if needed.

Yes, with the Agency plan or our white-label enterprise arrangement. Contact us if you need a white-label agreement and we'll set you up with the right terms.

Raw project files (.prproj, .drp, source footage) are included in the Agency plan and available as a $29 add-on for Starter and Pro orders.

We use Runway Gen-3, Kling, Sora, HeyGen, ElevenLabs, and proprietary fine-tuned models depending on the service. We stay at the frontier — if a better model ships tomorrow, we switch to it immediately.

For UGC and Cinematic styles, our goal is photorealistic output that's indistinguishable from real footage. PixArt and animation styles intentionally have a stylised look. We run every output through human editors before delivery to catch and fix any AI artifacts.

Yes. For voice cloning, submit 2–3 minutes of clean audio. For likeness cloning, submit 2 minutes of face-forward video footage. Both options are available on the AI Avatar service.

Visa, Mastercard, PayPal, major cryptocurrencies (BTC, ETH, USDC), and Stripe-processed bank transfers. All payments are secured and processed immediately.

If we cannot deliver a video that meets your brief after unlimited revisions, we issue a full refund — no questions asked. We've never needed to do this, but the guarantee is there for your peace of mind.

Yes. For teams needing 30+ videos per month, white-label reselling, or dedicated API access, contact us for a custom quote. Enterprise clients get a dedicated Slack channel, account manager, and priority SLA.